DELIVERY AND ORDERING
Our delivery area can be seen HERE and a list of postcodes we deliver to. If you have any special requirements please contact us before ordering. We deliver Monday to Friday only and all orders must be placed before 12pm midday for our 48 hour delivery service. Standard shipping is £9.
All our bouquets are made with the freshest ingredients on the day that they are delivered by our courier. They don’t like being kept in the delivery box so please unpack immediately and make sure that someone is available to take delivery of your item. Our Couriers will either leave in a suitable place or deliver to a neighbour if no one is in. Due to the perishable nature of our products our dedicated couriers are unable to make re-deliveries if no-one is at home. It is the responsibility of the purchaser to ensure there is someone available to take receipt of your order, or that there is a safe place for your delivery to be left.CANCELLING AN ORDER
You may cancel an order by giving us not less than 48 hours notice prior to the requested delivery date (orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day). In such circumstances a full refund will be provided. If less than 48 hours notice is given, a refund will only be provided if at the time of cancellation, the preparation of your order has not begun. Our wedding collection is exempt from this and can only be cancelled by prior agreement as the preparation time involved exceeds 48 hours.
We want you to love your flowers but occasionally as with all perishable items things can go wrong. Flower orders may be sent out in bud form meaning they will last longer with the recipient but may not look exactly the same as the bouquet pictured on our website. Our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left us however on occasion and for reasons beyond our control they may be damaged in transit. If you receive flowers that do not seem fresh or are damaged photograph your item and contact us immediately.
If the flowers you receive do not meet our high standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that in order to be eligible for a refund or a replacement, you will need to email us a photo of the spoiled flowers within 24 hours of receipt. If we offer you a refund, we will refund you the full amount within 3 working days. This is without prejudice to your statutory rights in respect of damaged, defective or incorrectly supplied goods.
While we take all appropriate steps to make sure our flowers are delivered correctly, sometimes mistakes occur. If we fail to deliver your order (i.e. if your flowers have not arrived within 3 days of their intended delivery date) we will either send you a free replacement on our next available delivery date, or we will refund you the full price of your order within 3 days.
Your name will not be divulged to the recipient unless you have requested. We do however reserve the right to reject any order with an accompanying card that is any way rude, offensive, abusive or racist.
Neither BIRD STUDIO , nor any courier service that we may use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. In such circumstances, our liability to you will be limited to the price of goods not delivered and the cost of delivery.